August 14 - 27, 2014
|Mon||9 AM - 6 PM|
|Tue||9 AM - 6 PM|
|Wed||9 AM - 6 PM|
|Thu||9 AM - 6 PM|
|Fri||9 AM - 5 PM|
ERes Streaming Video
With streaming video on ERes required library videos are available anytime on the web, day or night. You can pause, fast forward, and rewind, watching the recording at your own pace.
Note: ERes works best in Internet Explorer or Google Chrome.
What You Need:
- Windows Media Player free download
- High speed or cable connection
- If you're on campus, a pair of headphones!
- Click play and give the clip 3-4 minutes to load. (Slower connection, or video longer than 60 minutes will take longer to load).
- When the fast forward and rewind buttons light up you can fast forward or rewind:
All I see is a blank pop-up window.
If you are using a PC, do you have Windows Media Player installed? If not, download it here. The Windows Media Player Extension plug-in is also required. ERes videos will not play in other media players (like Real or Quicktime).
If you are using a Mac, you must install the free Flip4Mac player.
I can't access the video in the pop-up window.
You may need to add the CUNY website to the Compatibility View Settings. Go to Tools and select Compatibility View Settings. Next, enter cuny.edu in the Add this Website field and click Add.
There's no pop-up window at all!
Do you have a pop-up blocker on your browser? You'll need to override the block so the Media Player can appear.
The video is choppy, sound quality is really bad, the video keeps freezing up.
If this happens all the time, your connection speed might be too slow to view the video. Try watching from a computer lab on campus, just bring a pair of headphones with you!
The video is too dark - I can hardly see anything on the screen!
Report the problem to your professor so the video can be re-digitized.
The video is blurry - I'm watching it on Full Screen mode.
Right click on the video and click "Exit Full Screen" - the video is smaller, but the image will be clear.
I don't hear any sound. (I'm on campus).
Not all campus computers can play sound - ask the person in charge of the computer area. They can show you where to plug in your headphones or tell you if sound is not available. Library computers do not play sound.