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Aug. 27 - Dec. 22, 2015

Mon 8 AM - 10 PM
Tue 8 AM - 10 PM
Wed 8 AM - 10 PM
Thu 8 AM - 10 PM
Fri 8 AM - 7 PM
Sat 10 AM - 6 PM
Sun 12 PM - 5 PM
Quiet Study Area


ERes Streaming Video

About Streaming Video on ERes

With streaming video on ERes required library videos are available anytime on the web, day or night. You can pause, fast forward, and rewind, watching the recording at your own pace.
Note: ERes works best in Firefox or Internet Explorer.

What You Need:

Streaming Video Problems

"I can't access the video in the pop-up window"

If you are using a PC and Internet Explorer, make sure you have: If you are using a PC with either Firefox or Google Chrome, make sure you have: If you are using a MAC with either Firefox or Google Chrome, download the VLC Player.

*Alternate way to access video using VLC Player:

  • Step 1: Right-click the video pop-up window and select Properties
  • Step 2: Copy the URL in the Location area
  • Step 3: Open the VLC Player
  • Step 4: Select Media and Open Location From Clipboard
  • Step 5: Paste the video URL

"All I see is a blank pop-up window"
In Internet Explorer, you may need to add the CUNY website to the Compatibility View Settings. Go to Tools and select Compatibility View Settings. Next, enter CUNY.EDU in the Add this Website field and click Add.

Media Player screenshot

"There's no pop-up window at all"
Do you have a pop-up blocker on your browser? You'll need to override the block so the Media Player can appear.

"The video is choppy, sound quality is really bad, the video keeps freezing up"
If this happens all the time, your connection speed might be too slow to view the video. Try watching from a computer lab on campus, just bring a pair of headphones with you!

"The video is too dark - I can hardly see anything on the screen"
Report the problem to your professor so the video can be re-digitized.

"The video is blurry - I'm watching it on Full Screen mode"
Right click on the video and click "Exit Full Screen" - the video is smaller, but the image will be clear.

"I don't hear any sound. (I'm on campus)"
Not all campus computers can play sound - ask the person in charge of the computer area. They can show you where to plug in your headphones or tell you if sound is not available.